What follows is an email I sent to James Crites, the VP of Operations at Dallas Fort Worth airport. If it seems stupid or cranky, please note that I wrote it when I was both stressed out and sleep deprived...you know, about half an hour ago.
I believe that problems this severe should make their way to the top, so I'm notifying you personally.
Let me preface this by telling you that what I experienced is commonplace. It is so common that one of the customer service managers said that he called his wife to tell her he wouldn't be home hours before the incident occurred because he knew it would happen. Additionally, another person among the group waiting established that she had encountered this exact same scenario at DFW only 5 days earlier. Naturally, she blamed the airport.
First, the airline screwed up. They under-staffed themselves, and when inclement weather hit DFW airport, they were unable to retain enough pilots to get their flights out on time. Following that, the…
I believe that problems this severe should make their way to the top, so I'm notifying you personally.
Let me preface this by telling you that what I experienced is commonplace. It is so common that one of the customer service managers said that he called his wife to tell her he wouldn't be home hours before the incident occurred because he knew it would happen. Additionally, another person among the group waiting established that she had encountered this exact same scenario at DFW only 5 days earlier. Naturally, she blamed the airport.
First, the airline screwed up. They under-staffed themselves, and when inclement weather hit DFW airport, they were unable to retain enough pilots to get their flights out on time. Following that, the…